Exchange and Return eligibility

• Requests must be initiated within 7 calendar days from the date of delivery.
• The product must be unused, unwashed, unworn, and retain all original tags and packaging.
• A valid Order ID or invoice copy is mandatory.
• Acceptable reasons include:

1. Manufacturing defect (e.g., stitching flaws, fabric defects, missing buttons)
2. Incorrect product delivered (wrong size, colour, or variant)
3. Transit damage
4. Size mismatch (exchange only – for the same product in a different size)

• The following are not eligible:

1. Customized or embroidered products (unless defective from Medikavach’s end)
2. Products that have been washed, stained, or damaged by the customer after delivery
3. Requests submitted after 7 days of delivery

• Sale items may be exchanged but are not eligible for a refund unless defective.

 How to Initiate a Return or Exchange

• Contact Medikavach via WhatsApp at [Your WhatsApp Number] (preferred for fastest response) or through the Medikavach mobile app (Orders → Select Order → Request Return/Exchange).
• Provide the following details:

1. Order ID
2. Product name
3. Reason for return/exchange
4. Clear photographs or video evidence
   (required for defect or damage claims)

• Approval or rejection will be communicated within 12 hours (Monday–Saturday).
• Upon approval, securely pack the product (original packaging recommended).
• A return address or reverse pickup request will be shared.
• The product must be shipped back within 3–4 days of receiving approval.

3. Return Process (Refund)

• After the returned product is received, inspection is completed within 2 business days.
• If approved, a refund is processed within 5–7 business days.
• Refunds are credited to the original payment method used at checkout and for Cash on Delivery (COD) orders, bank account details will be required.
• Original shipping charges (if any) are non-refundable unless the return is due to an error on Medikavach’s part (e.g., defective or wrong product).

 Exchange Process (Replacement Product)

• After the returned product is received, inspection is completed within 2 business days.
• If approved, the exchange product (new size or colour) is dispatched within 2–3 business days.
• A new tracking link will be sent via WhatsApp upon dispatch.

 Out-of-Stock Scenarios for Exchange

• If the requested exchange product is not available, Medikavach will notify the customer immediately.
• The customer may choose either:

1. An alternative product of equal or lesser value, or
2. A full refund in place of the exchange.

 Refund Policy

• Valid reasons: manufacturing defect, wrong product, transit damage.
• Not eligible: customized/embroidered items (unless defective), washed/damaged items, requests after 7 days. Sale items non-refundable unless defective
• Refund processed within 5–7 business days after return approval and inspection.
• Amount credited to original payment method. For COD orders, bank details required. Shipping charges non-refundable unless return is due to our error (defective/wrong product).

 Cancellation Process

• Cancel within 1 hour of order placement (before manufacturing).
• WhatsApp [Your Number] or app (Orders → Request Cancellation) with Order ID.
• Confirmation message required for valid cancellation.
• Refund in 3–5 business days to original payment method. COD: bank details needed.
• No cancellation after order is forwarded to manufacturer or dispatched.